Delete your Bibozi account and data

This page is for the Bibozi app (Chinese learning for children, operated by Bibozi). You can delete your Bibozi account and all of your family's data at any time. This page explains how, which data is deleted, and what to do about a paid plan.

Option 1: delete in the app

1. Open Bibozi on your phone or iPad and go to the parents' area (enter the parent PIN).
2. Go to Settings and choose Delete account.
3. Read the confirmation and confirm once more.

If you only want to remove one child, delete that child's profile in Settings; the account and the other children stay.

Option 2: ask by email, without opening or reinstalling the app

If you cannot open the app (removed it, lost the device), email support@bibozi.com with the subject "Delete Bibozi account" from the address you sign in with. You do not need to reinstall the app.

To protect your family we will ask a few simple details to make sure the request comes from the account owner. We reply within the time the law requires and tell you when the deletion is done.

Forgot the PIN or lost access to your email

• Forgot the PIN: in the app, choose to reset the PIN by email, then follow Option 1.
• No longer able to reach the sign-in email: write to support@bibozi.com from any address and tell us: the child's name or nickname in the app, roughly when the account was created, the device you use (iPhone, iPad or Android) and, if you have one, a screenshot of the app. We will match these details and delete the account if they fit. We do not ask for identity documents.

Paid plans: cancel before you delete

Deleting the account does not cancel a paid plan. Apple or Google may keep charging you until you cancel.

• On iPhone or iPad: manage your App Store subscriptions.
• On Android: manage your Google Play subscriptions.
• Send refund requests to Apple or Google, where you bought the plan.

If you have lost your Bibozi email you can still cancel, because this uses your Apple or Google account.

What is deleted

When an account is deleted we delete all data tied to it:

• The parent's account: email, sign-in, settings and the reminder time.
• Every child profile: name or nickname, avatar, birth year (if given).
• Learning: lessons, words, exercise results, streaks, chests and treasure pieces, reports.
• Any textbook photos and voice recordings that still exist (normally they are already deleted right after reading or scoring).

Deletion cannot be undone.

What we do not hold

• Apple, Google and RevenueCat keep their own purchase records under their own policies.
• Records of how often AI services were used, and of errors, stay but are no longer linked to you.
• Error reports sent to Sentry contain no name, account, voice, photo or device name, so they are not tied to your account.

Guest accounts

A guest account without an email is deleted, with its data, when you sign out, or after 90 days without use.

See also the Privacy Policy or contact us.